Sales Policy

Effective Date: January 6, 2025

At Genamave, we strive to provide a seamless and transparent shopping experience for our customers. This Sales Policy outlines the terms and conditions governing purchases made through our website, genamavel.com.

1. Pricing

  • All prices listed on our website are in USD and include applicable taxes unless stated otherwise.

  • Prices are subject to change without prior notice, but changes will not affect orders already placed.

  • Promotions, discounts, and sales are time-limited and cannot be applied retroactively.

2. Payment Methods

We accept the following payment methods:

  • Credit and debit cards (Visa, MasterCard, American Express)

  • PayPal

  • Digital wallets (where applicable)

Payments must be completed at the time of checkout. Your order will not be processed until payment is received.

3. Order Confirmation

  • Once your order is placed, you will receive an email confirmation with your order details.

  • Please review the confirmation email and contact us immediately if there are any discrepancies.

  • Orders cannot be modified after 24 hours of placement.

4. Shipping and Delivery

  • We offer standard and expedited shipping options. Delivery times vary based on your location and selected shipping method.

  • Shipping fees are calculated at checkout and depend on the weight, size, and destination of your order.

  • We are not responsible for delays caused by carriers or customs clearance.

5. Out of Stock Items

  • If an item becomes unavailable after your order is placed, we will notify you promptly.

  • You may choose to receive a refund, a replacement product, or wait for the item to be restocked.

6. Cancellation Policy

  • Orders can be canceled within 24 hours of placement by contacting us at info@genamavel.com.

  • After 24 hours, cancellations may not be possible if the order has already been processed or shipped.

7. Dispute Resolution

In the event of a dispute regarding your purchase, please contact our support team to resolve the issue amicably. If a resolution cannot be reached, disputes will be handled under the applicable laws of the state of Indiana.

Contact Us

For any inquiries related to our sales policy, contact us:

  • Hotline: (812) 413-3330

  • Address: 5859 N Bogardus Rd, Austin, Indiana

  • Email: info@genamavel.com

  • Website: genamavel.com