Payment Policy

Effective Date: January 6, 2025

At Genamave, we aim to provide a secure and seamless payment process for all our customers. This Payment Policy outlines the methods, terms, and conditions governing all transactions made on our website, genamavel.com.

1. Accepted Payment Methods

We accept the following payment options:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.

  • PayPal: A fast and secure way to pay using your PayPal account.

  • Digital Wallets: Apple Pay, Google Pay (where applicable).

All payments must be completed at the time of checkout. Orders will not be processed or shipped until the payment is confirmed.

2. Payment Security

We prioritize the security of your financial information. Our website uses SSL (Secure Socket Layer) encryption to protect your data during transactions. Genamave does not store your credit card information on our servers; all payment details are processed securely through trusted third-party payment processors.

3. Currency

All transactions are conducted in USD. If you are making a purchase from outside the United States, your bank or payment provider may apply currency conversion fees. Please consult your provider for details.

4. Failed or Declined Payments

  • If your payment is declined, double-check your payment details or contact your bank for assistance.

  • Orders with unpaid or incomplete transactions will be automatically canceled after 48 hours.

5. Taxes and Duties

  • Prices displayed on the website include applicable sales taxes for US customers.

  • International customers may be responsible for import duties, taxes, or customs fees. These charges are determined by the destination country and are not included in our prices.

6. Refunds for Payments

Refunds for canceled orders or returned products will be processed back to the original payment method within 5-10 business days. Please refer to our Refund and Returns Policy for more details.

Contact Us

For questions or concerns about payments, contact us:

  • Hotline: (812) 413-3330

  • Address: 5859 N Bogardus Rd, Austin, Indiana

  • Email: info@genamavel.com

  • Website: genamavel.com