Shipment Policy

Effective Date: January 6, 2025

Genamave is committed to delivering your orders promptly and safely. This Shipment Policy explains the shipping options, costs, and delivery timelines for purchases made through genamavel.com.

1. Shipping Options

We offer the following shipping options:

  • Standard Shipping: Delivery within 5-7 business days.

  • Expedited Shipping: Delivery within 2-3 business days.

  • International Shipping: Delivery times vary depending on the destination.

Shipping methods and availability depend on your location and will be displayed during checkout.

2. Shipping Costs

  • Shipping fees are calculated based on the weight, size, and destination of your order.

  • Free shipping is available for orders over a certain value, as indicated on our website.

  • International orders may incur additional customs fees or taxes, which are the responsibility of the recipient.

3. Order Processing

  • Orders are processed within 1-2 business days of payment confirmation.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • Once your order is shipped, you will receive a confirmation email with tracking information.

4. Tracking Your Order

You can track your order using the tracking number provided in your shipment confirmation email. Tracking updates may vary based on the carrier and destination.

5. Delivery Delays

While we strive to meet delivery timelines, delays may occur due to:

  • Weather conditions

  • Customs clearance for international shipments

  • High-demand periods (e.g., holidays)

Genamave is not responsible for delays caused by shipping carriers.

6. Lost or Damaged Shipments

If your shipment is lost or arrives damaged:

  • Contact us within 7 days of the delivery date.

  • Provide your order number and a description or photo of the issue.

  • We will work with the carrier to resolve the problem or issue a replacement or refund.

Contact Us

For questions or assistance with shipping, reach out to us:

  • Hotline: (812) 413-3330

  • Address: 5859 N Bogardus Rd, Austin, Indiana

  • Email: info@genamavel.com

  • Website: genamavel.com